Shipping & Delivery
At Pillowside Play, we’re committed to delivering a smooth, secure, and professional shopping experience from start to finish. Every order is carefully handled to ensure speed, accuracy, and discretion.
Order Processing
All orders are processed within 24 hours, Monday through Friday.
Orders placed on weekends or public holidays will ship the next business day.
We ship from two fulfillment centers — California, USA and Hong Kong, China — depending on product availability and your shipping destination.
If your order includes items from both locations, they may arrive in separate packages. You will receive a tracking number for each shipment once dispatched.
Estimated Shipping Times
- Standard Shipping: 10–15 business days
- Expedited Shipping: 3–5 business days
Please note: Delivery times are estimates and may vary due to customs clearance, carrier delays, or other unforeseen factors.
Shipping Fees & Free Shipping
Shipping costs are calculated at checkout based on your delivery address and order total.
We offer free standard shipping on all orders over $69.
Shipping Surcharges
Oversized or heavy items may incur an additional fee.
Any applicable surcharge will be clearly displayed at checkout, based on item weight and dimensions.
Discreet Packaging
Your privacy is our priority. All orders are shipped in plain, unmarked packaging, with no indication of contents or branding.
The return address will appear as “Shipping Department.”
For international orders, customs declarations will be minimal and discreet, unless full disclosure is required by law.
International Shipping
We currently ship to the United States, Canada, the United Kingdom, and Australia.
International shipping rates and estimated delivery times are shown at checkout.
Any applicable import duties or taxes will be calculated and presented at checkout, where possible.
Order Tracking
You’ll receive tracking information via email within 24 hours after your order ships.
Track your shipment anytime to stay informed about delivery progress.
For any shipping-related questions, please contact our customer service team at info@pillowsideplay.com — we’re here to help.